Cancellation Policy

Usage Window All discounted packages must be fully used within 30 days of the purchase date. Unused time after 30 days will be forfeited. No extensions will be granted. Non-Transferable Packages are non-transferable and may only be used by the original purchaser. Sharing, reselling, or transferring package hours is not permitted. Booking & Scheduling All sessions are subject to studio availability and must be booked in advance. Package holders are required to schedule early to secure preferred dates and times. Cancellations & Rescheduling Cancellations or reschedules must be made at least 12 hours in advance. No Refunds All package purchases are final sale. No refunds, credits, or exchanges will be issued for unused time, cancellations outside the policy window, or forfeited packages. Capacity & Compliance Each package includes a maximum number of participants. Exceeding the agreed group size is not permitted and will be charged accordingly. All guests must follow studio rules, safety guidelines, and waiver requirements. Studio Rules Use of the space must align with The Halo Den’s policies regarding equipment, cleanliness, noise levels, and respectful conduct. Failure to comply may result in loss of remaining package time without refund. Studio Etiquette & Policies To ensure a safe, welcoming, and professional environment for all guests, The Halo Den requires that everyone using the space follows our studio policies: Equipment Use All equipment, including poles, aerial hooks, and studio props, must be used properly and returned to their designated locations after use. Any damage caused by misuse may result in additional charges. Cleanliness Guests are responsible for maintaining a clean space. Please remove personal items, wipe down equipment after use, and sweep or wipe the floor as needed to remove scuffs, dirt, or debris. Leave the studio as you found it. Noise Levels Please be mindful of noise, keeping music, voices, and other sounds at a respectful level so as not to disturb other users or neighboring spaces. Respectful Conduct The Halo Den is a professional and inclusive environment. Harassment, inappropriate behavior, or disregard for studio rules will not be tolerated and may result in immediate removal and forfeiture of remaining booked time. By using the studio, all guests agree to follow these policies to ensure a positive experience for everyone.

Contact Details

• 11411 Jefferson Boulevard, Culver City, CA, USA

  info@thehaloden.com